Refund policy

Return & Refund Policy

We have a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unwashed, and in resalable condition, with all original tags, labels, and packaging intact. You’ll also need to include the original invoice or a copy of it.

To start a return, you can contact us at sales@geeteedecors.com or call us at +91 98334 55013 or +91 82918 58280. Returns must be shipped to the address we provide upon your return request. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item is defective or incorrect. Please share the courier tracking number (AWB) with us via email.

You can always contact us for any return-related questions at sales@geeteedecors.com or on +91 98334 55013 / +91 82918 58280.

Damages and issues
Please inspect your order upon receiving it and contact us within 7 days if the item is defective, damaged, or if you received the wrong product. Email us at sales@geeteedecors.com with:

  • Clear photos of the product and packaging

  • A brief description of the issue

  • Your order number and contact details

We’ll evaluate the issue and offer a refund or replacement as needed.

Exceptions / Non-returnable items
The following items are not eligible for return:

  • Customised or made-to-order items (e.g., planters, artefacts, or paintings)

  • Used, damaged, or altered products

  • Items returned without original packaging or documentation

  • Sale items and gift cards

  • Hazardous materials, flammable liquids, or gases

Exceptions will be made only if the item is defective, damaged in transit, or not as described. If you have any questions about your item’s eligibility, please reach out.

Exchanges
The quickest way to get the item you want is to return the one you have. Once the return is approved, you can place a new order for the replacement item.

Refunds
Once we receive and inspect your returned item, we’ll notify you of the refund status. If approved:

  • Prepaid orders will be refunded to the original payment method

  • COD orders require valid bank details for refund processing

  • Refunds or store credits will be processed within 7–10 business days

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at sales@geeteedecors.com or call +91 98334 55013 / +91 82918 58280.

Lost or Damaged Shipments
We pack all orders with care, but in the rare case of loss or damage, notify us within 7 days of delivery. Email sales@geeteedecors.com with:

  • Images of the damaged item or package

  • Order details

We will investigate and resolve the issue promptly.

Order Processing Time
All orders are processed within 1–2 business days, excluding weekends and public holidays. Once your order is shipped, you’ll receive a tracking number via email to monitor its delivery.